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Products
With excellent quality, reasonable price and perfect service, AEP wins customer's trust and praise.
Customer Service
Customer service center is one of the most important department in Asia Electrical Power Equipment (Shehzhen) Co., Ltd.Mainly responsible for providing customers with complaints service, business consulting, technical support and other services, develop business processes and improve customer service, improve service quality, find the marketing unit at all levels and departments within the company customer service requirements, organize and coordinate all related departments to provide solutions or services in a timely manner. And base on the interests and the perspective of customers, help customers solve various problems related products and services for customers.
According to user requirements to site for technical service, guide the user according to the us with the technical data and drawings for installation, commissioning and start-up of a complete set of. After receiving customer response to the quality of information, make a response within 12 hours, shall send personnel processing, the province 24 hours to arrive, some remote areas need to send someone from headquarters to events to ensure that arrived at the scene as soon as possible.
Further strengthen the pre-sale, sale, the after-sales service, the 24-hour service, advanced service, full service, life-long service, carry out in the whole process of product manufacturing, installation, commissioning, overhaul; Guarantee the ex-factory products meet relevant standards or technical requirements stipulated in the contract, and make the factory product qualified rate reached 100%.
If users need to technical training, AEP company will fully help user training operation, maintenance, repair and other relevant personnel. Keep quality tracking, project operation maintenance personnel training.